You're doing it wrong!

I really am beginning to think that the average American has watched far too many specials on Animal Planet or PBS about service dogs. People seem to think that they are now equipped with the knowledge of how service dogs work, how they should be acting, what they can or cannot do, and how the dog must think or feel. And they just can't wait to educate me, because obviously... I'M DOING IT WRONG!

The other day, I was in an outdoor mall with Laveau. We were going at a pretty good clip when my arm brushed against a pipe at shoulder level. It was really a light brush which I hardly felt, however I guess it made quite a bit of noise. Upon hearing the sound, Laveau stopped and saw what had happened. I didn't say anything-- rather I chose to go back about six feet and let her have another go passed the pipe. I told her "forward" and the second time she walked by it and made sure I cleared it.

A man stopped us, and proceeded to tell me how I was too easy on my dog, and how if I don't "show her who's alpha" and "punish her mistakes" that she would "take the boss role in our relationship." and how "she must not be fully trained if she's still making mistakes like that."

I really and truly wanted to scream at this person and start hitting him about the head and neck with the very pipe on the wall. First of all, dogs are dogs. No matter how much training they have, no matter how hard a person works with them, they are still dogs and they make mistakes. Yes, even service dogs with a huge vocabulary and who perform complex behavior chains are still dogs and they have bad days sometimes. Expecting them to be perfect is unfair to the dog and is just completely unreasonable. Is anything else in this world perfect? I didn't think so. Why then is a service dog expected to be the exemption to that law of the universe?

Secondly, my dog, being a dog, made an honest mistake. She knew she made an honest mistake right after she made it. She did better the second time and she remembers about the pipe every time we pass that area and has never run me into it again. Bossing her around and tearing her down just because she made a mistake is cruel and unnecessary. I don't show leadership by being an asshole; I show leadership through compassionate understanding and through faith and pride in her work.

Then, on the other side of the spectrum, we have the lady I ran into last week. Laveau and I were walking to the store. Laveau works this rout frequently and was bored. She wasn't paying attention and was repeatedly making a lot of stupid little mistakes. Finally she brushed me off on one planter box too many and I stopped. I tapped the box, and asked her for targeting behaviors, and some obedience. I made her rework it and I stopped again and asked for more cued behaviors. The lady coming down the street thought I was "mean to make her do the same thing with her again" and that it was "only a little scratch," from running into the planter.

Dogs, like people, will never grow to improve if someone does not hold us accountable for our mistakes. She can do the work and if she is not working, I will find out why, and if it is simply out of boredom, well that's too bad. Life isn't always exciting, and while I try to keep work fun for her, sometimes it just isn't and she will be expected to put on her metaphorical big dog underpants and work anyway.

Then we have the fine example of the human idiot whom we met in the coffee shop this morning. Mister Pawpower and I, along with Baylee and Laveau, walked to the coffee shop for some tea. We were standing in line, when a lady started asking why our dogs weren't wagging their tails. She kept wanting to know why they weren't happy and what was wrong with them and was frankly, rather obnoxious about it.

I don't know about you all, but I hardly find waiting in lines to be the most exciting way to spend my time. My dog feels the same way, I'm sure. I don't know where people get these crazy ideas about the way dogs feel. No, service dogs don't wag their tails night and day. They are dogs and they wag about as much as the average dog. If this lady thought being in a coffee shop was that exciting, then she should wag her own tail!

By and large, my interactions with the public aren't this stressful and negative. I just really wish that people would realize that watching a program on television, doesn't make them an expert on service dogs. Just because you know someone with a service dog, and spend time with them, that does not make you an expert on service dogs. Volunteering your time as a puppy raiser for a program does not make you an expert on my service dog. The only expert on my relationship with my service dog is me. If I need assistance or if I want an opinion about a training issue, I will ask for it from someone I trust. The average person on the street should mind their own business.

The Boil on her Back-Side

Juuuuuuuuuuuuuust when I think I have heard every idiotic, moronic, ignorant, and thoughtless thing the general public can possibly say to me and/or my friends/family/communication facilitators....

somebody opens their mouth and proves me wrong... yet, again!
today is my usual day for running errands with my SSP. I needed to go into Radio Shak. My SSP was helping me when the man behind the counter suddenly turned to my SSP and said:
"You know, you're going to make a man a great wife one day-- you must have the patients of Job."

I'm probably not the most up to date on my Bible scholarship-- but wasn't Job the dude with boils, and plague, and all of these problems? So if my SSP is Job, logic must therefore dictate that I am the boil on Job's backside.

Which, if I took myself less seriously than I do could possibly really cheese me off.
I mean, do people just... not! think about what comes out of their mouthes?

My SSP and I are always getting strange people telling us how brave/inspirational/wonderful/heroic/beautiful it is that we are out buying a bunch of groceries. So now it's a game. We are keeping track of who gets the most ridiculous compliments. So far she has the patience of Job and I am a miracle sent from heaven.

She's Too Purdy!

I arrived home from Massachusetts on Saturday. I was actually supposed to arrive home Friday night, but that is another tail for another day. Suffice it to say that the plane I was scheduled to take out of Albany couldn't fly out, so the airlines put me up in a hotel for the night.

In my experience, airport personnel are, by and large, the most ignorant people when it comes to knowing the laws which apply to assistance animals and their handlers. The problem is, that most of these people don't believe that they are ignorant-- on the contrary, they tend to misquote the law to me at least once every trip, and when I argue with them and tell them to point out the applicable section of the law to me, they get miffed and can become downright nasty. This trip was sadly no exception.

Saturday morning, I showed up to the Albany airport, bright and early. Laveau was with me, naturally. We made our way to the counter so I could check my luggage, when the woman behind the counter demanded "certification" for my dog. The Air Carrier Access Act (ACAA) is the law which gives persons with disabilities the right to travel on aircraft in the United States with assistance animals. Certification is not required. In fact the law states that if the dog is wearing an identifying harness or vest, or if the handler gives "credible verbal assurance" that certification shouldn't be an issue. Laveau was wearing both harness and vest. She walked me up to the counter and was obviously guiding me. But this lady wants certification. So I very politely inform her that certification is not necessary as a condition of access. And then she says that my dog's harness is different than most dogs and it looks "too pretty" so she must not be a guide dog.

Juuuuuust when I thought I'd heard everything, some moron comes along, and opens their mouth thereby proving that the horizons of idiocy are boundless. I inform this woman that the ACAA does not define what equipment an assistance dog may wear. That would be like your car insurance carrier telling you which color of car you may own. Laveau's harness is zebra striped, black and white. Her cape is purple with zebra striped trim and large letters which say "PAWPOWER SERVICE DOG." So we've got the "identifying harness and vest" section of the law covered, no?

I tell this lady that my dog's gear is of no concern to her and that yes she is an assistance dog. The lady then says "So are you blind, or what?" I wanted to reply with "or what?" But I held my tongue and informed her, ever so kindly, that it is not required by law for me to disclose the nature of my particular disability/s. I will gladly tell anyone the tasks my dog performs which mitigate my disability/s but my disability/s are my own and they are personal. This person had not obviously read the law. I told her what tasks Laveau performs which mitigate my disability/s and went on my way with my dog in her pretty gear.

Then I got selected for a random search and the TSA agent managed to turn my carefully packed and organized bag into a jumble of stuff in under two minutes. Now I remember why I stick to riding the train!
With idiotic airport staff aside, it was a wonderful trip and Laveau had so much fun, and played so hard, that she slept for two days once we got home.

no comment

One frustrating thing about working an assistance dog, is that suddenly everyone you know, and everyone you meet seems to be a dog trainer. They watch "It's Me Or The Dog" and "The Dog Whisperer" and suddenly Victoria and Cesar have taught them everything about how to train, and interact with, a dog.

These people seem to feel perfectly justified in making comments about the way my dog does, or does not, do her job. Most of these same people either do not have a dog of their own, or they have small dogs who are spoiled, under-socialized, and out of control. The fact that these people cannot even train their own dogs to a reasonable degree does not seem to stop them from being "armchair dog trainers."

We have the "Pack Leaders." They believe that I need to "dominate my dog. Be the pack leader!" This usually involves a metal training collar of some variety or other, and corrections with a leash when the dog engages in undesirable behaviors.

Laveau does not wear a metal training collar because she has a very soft trachea and cannot physically handle collar corrections. I am a clicker trainer. I prefer to , train and maintain Laveau's behaviors using the principles of operand conditioning; mainly positive reinforcement, negative punishment, and extinction.
When one of these "pack leader" types sees my dog make an error, and then sees me stop, do some re-focusing work, and give her another chance to do the correct behavior, they come up to me, tell me I'm spoiling my dog and "rewarding her for misbehaving." They tell me that my dog won't "respect you unless you are the dominant one!"

There are people who use leash corrections with their assistance dogs. While this is not a training method that I, myself use, I respect the fact that others use it successfully and humanely. Clicker training works for me, and it works for my dogs. It doesn't make them "spoiled" and it doesn't make them "disrespect me."


Then there are the ones I've named the "Anthropomorphites." They attribute human emotion to my dog. They "feel so sorry that she has to work." They try to sneak her food under the table in restaurants because "she looks so hungry." They lecture me for "bringing that poor dog" to events such as outdoor concerts and Mardi Gras parades. They get angry when Laveau is panting heavily and I refuse to give her water. Laveau has a soft trachea and she cannot drink large amounts of water when she is panting or she will throw up. I have learned this from hard experience. I understand how it looks to people, but at the same time, my dog is obviously well cared for, people should trust my judgement. This also goes for bringing her to events such as outdoor concerts. I realize that most dogs can't handle events like this, but Laveau does just fine. If she couldn't handle these kinds of things, and even enjoy working in this environment, she would not be my assistance dog. As for people attributing emotion to her because of the way they interpret her facial expression.... I don't even have words. My dog eats, and is a healthy weight. While humans, (me included), may look at their job with a mix of irritation and exhaustion, dogs don't think that way. You can't "force" an assistance dog to work. They work because they love to do it. I wish I loved my job half as much as Laveau loves hers.


Then we have the "commentators." People who love to give me a running commentary of my dog's perceived wrongs. "She's getting distracted." is a frequent one. My dog is a Doberman. This means that she is very cautious of my safety, and very aware of, and curious about, her environment. Sometimes she will take her time with me-- especially if she feels that I'm unsteady on my feet. She will frequently look around while walking slowly or while pausing on a step or curb. Apparently this looks as though she is distracted. Does she get distracted sometimes? Yes! Absolutely. We all do; dogs aren't perfect because nobody is perfect. I sometimes get distracted, so does most everyone else I know. However when my dog gets distracted, or makes an error, the "commentator" loves to make some remark along the lines of "is she still in training?" or "you should call the program who gave her to you and ask about retraining."
This is very frustrating. People watch too much animal planet and have a very unrealistic expectation of what assistance dogs are, and are not. If I wanted a robot who never made mistakes; I'd get a robot.

Like I said; Laveau makes mistakes sometimes. This does not mean that she isn't a "real guide dog," or that she "needs more training." When people make mistakes are they then "not real?" or do they need "more training?" From time to time I may focus on improving a skill or behavior with Laveau. This is my decision, and mine alone. For the most part, she's an awesome dog.

If you meet an assistance dog team who seems to be having a hard time, my best advice is to shut the hell up, and mind your own business. It is neither necessary, nor advisable to comment on someone's assistance dog. I don't care if the person is a friend, a family member, a coworker, or stranger. It is rude to offer unasked for advice. Like my mama said-- "If you can't say anything nice, don't say anything at all."